Yating FedGPT Solutions

Finance

Industry Challenge

Financial products iterate rapidly and information is scattered across systems; turnover makes expertise hard to preserve. Enterprises want AI but strict regulation and highly sensitive customer data rule out cloud LLMs.

Solution

Product & Compliance Knowledge Base：Employees look up internal rules and interpretations on an on-premise knowledge base, cross-checking the latest clauses in real time and making faster decisions.
Advisor Sales Enablement：No more hunting through paper files — advisors converse with the AI to stay on top of product information and focus on high-value client relationships.
Smart Customer Service：FedGPT pulls directly from the internal knowledge base to answer queries accurately and instantly, lifting the customer experience.

Customer Stories

Taishin FHC × FedGPT: AI-Powered Finance, Reshaping Knowledge Management and Customer Experience

Healthcare

Industry Challenge

Chronic understaffing and heavy paperwork squeeze clinical care time. Experience is passed down mostly through mentoring, leading to handover gaps and inconsistent records. Hospitals must deploy AI in ways that preserve privacy compliance while lightening the front-line burden and securing knowledge transfer.

Solution

Smart Voice Nursing Handover：FedGPT integrates ASR, transcribing doctor–patient conversations in real time into handover notes that retain every critical detail — shortening documentation time.
Specialist Medical Documentation：Hospitals fine-tune the model to their needs so the AI accurately parses Chinese-Taiwanese-English mixed medical dialogue and summarises it into well-structured records.
Clinical Decision & Workflow Guidance：A self-hosted knowledge base indexes in-house SOPs, international clinical guidelines, and medical literature, helping clinicians make accurate decisions in complex situations.

Customer Stories

Media & Entertainment

Industry Challenge

Media organisations sit on rich content archives but the data is messy and inconsistently formatted, making reuse hard. Archival depends heavily on manual tagging. Meanwhile rewriting, SEO, and AIEO busywork across a growing number of social channels eats into real reporting time.

Solution

AI Agent Editorial Team：AI Agents help with topic ideation, interview material curation, headline suggestions, and SEO / AIEO optimisation so human reporters can focus on great content.
Multi-modal Media Knowledge Base：Agents recognise and analyse video, audio, and images, building a media-specific knowledge base annotated with key metadata (people / events / time / place / things).

Customer Stories

CommonWealth Magazine × Taiwan AI Labs: A Smart Editing System, Making AI Agents the Best Partner for Journalists

FedGPT Media & Entertainment｜企業 AI 解決方案示意圖

Education

Industry Challenge

University admin is vast: regulations and documents are scattered across offices, and search depends on experienced staff. Digital-literacy gaps among faculty plus internationalisation make real-time assistance a key challenge for smart-campus transformation.

Solution

Smart Campus Administration：Scattered administrative data is unified into a single campus knowledge base, boosting staff efficiency and onboarding new hires faster.
24/7 Multilingual Support：Breaks the office-hours limit and integrates administrative information in real time, answering questions for both local and international students.
AI Talent Development & Certification：Beyond the tooling, Taiwan AI Labs offers certification programs tailored to universities, lifting AI fluency among faculty and students and boosting career readiness.

Customer Stories

Government

Industry Challenge

Public sector workloads span broad domains with heavy paperwork, and traditional manual operations can't keep up with citizens' expectation of real-time service. The sheer size and fragmentation of government data becomes the main bottleneck for digital transformation.

Solution

Smart Official-Document Assistant：FedGPT indexes existing official documents and templates, automatically analysing and drafting new documents with annotated source references — dramatically cutting drafting time.
Citizen-Facing AI Services：AI Agents automatically classify citizen petitions and applications, responding in real time or routing to the right human desk — easing front-line workload.

SME

Industry Challenge

Small and mid-sized businesses have lean teams and immature internal processes, facing a zero-to-one knowledge-management challenge. Owners want digital transformation for competitiveness but stall at high rollout costs and technical complexity.

Solution

Build an Enterprise Brain：Turn the experience living in senior employees' heads, emails, and chat apps into a knowledge base and automated workflows.
Agile Development & Project Copilot：Tackle R&D pain points: create and track Jira tickets automatically, off-loading admin from PMs and engineers so they can focus on the core product.
Admin Process Automation：Ready-to-use AI workflows for common admin — procurement, accounting, attendance — digitising tedious paper approvals and lifting operational efficiency.